Going Home

The time has come to start thinking about saying goodbye to our little ones.

Below is some information about handover and also some advice regarding your first few days and weeks as a new puppy owner.



Typically for all new puppy owners we like to do a full and thorough hand over face to face for 1 - 2 hours to take you through all of the puppy pack and answer any questions that you may have about your new puppy. 


Clearly with the current crisis and socially distancing ourselves for very vulnerable family members, as a result this means that we are not able to bring you into our home. Below we have outlined what will therefore happen on handover. 


We completely empathise that this is a unique situation and we are trying to be creative as possible to enable you to take home your puppy. 


Please read the below carefully and let me know any questions you have. 


Keeping you safe - Puppy handovers whilst practicing social distancing:


Clearly the request for each of us to stay 2m or more apart must be adhered to. As a result here is how we are running puppy collections:


• As you enter our driveway through the white 5 bar wooden gate, please stop just after the gate and call us. We will answer to confirm you are here. 

• What we will then do is bring out your puppy and place them in a crate in the back of our Landrover Discovery, along with the puppy pack and all of the goodies/treats you will be taking away. The vehicle is parked more than 2 metres from the house and a safe distance for you and your family to collect. 

• If you then drive up to the house turn your car around (easiest to go past the house slightly and reverse in towards the front door and then pull back out - that will make sense when you get here!) 

• You will then be able to open the crate (we will leave some gloves in case you want to use them) and load the puppy and the goodies into your car whilst we talk through a few key bits from a safe distance. 

• There will be the puppy contract you will need to sign, please can you bring your own pen with you. 

• Please can we politely ask you to wear a mask and to stand 2 metres from us where possible. 


Puppy packs:


As you know we have a comprehensive puppy pack that goes home with each puppy, packed full of advice, guidance, hints, tips, things we’ve learnt along the way and best of all a goodie bag! We will show you how to groom your puppy, going through each of the

grooming tools in turn. We will also take you through your puppy’s routine and any other important information and we will talk to you about their raw food. We are then available to answer any queries/questions you have over the coming days, weeks and months. 


Please note:


⁃ Your puppy will have been bathed the night before collection 

⁃ We have used gloves throughout the process of putting your packs together 

⁃ The crate will be cleaned between each handover

- Emma will take a rapid lateral flow test on the morning of handover and send will send a photo of the result

- If you or any member of your family are feeling unwell, please do rearrange the collection date

In order for us to release your puppy, your full balance must have cleared in our bank account prior to collection. Please note that we would rather not be handling cash on collection, but if this is important to you, please can you inform us in advance. 


We do appreciate that this is a very specific set of instructions, we are just trying to keep everyone safe and protected. 

Your drive home:

Most puppies have a little bark and cry for the first 10 minutes after leaving us but then settle down and fall asleep for the rest of the journey. Families always wonder whether they should stop to let the pup out for a toilet break, although your puppy is fully vaccinated and immune we recommend, if possible, to drive straight home without stopping. Your puppy with be very scared and anxious and generally we find that they hold their bladder in these situations.


We do recommend bringing a bag with cleaning products just in case they have an accident, occasionally we have had puppy's be sick on their journey home. A handful of puppy pads are always a good idea for car journeys!

Arriving home:

Welcome home! Finally, after a long wait, your puppy is home!

Although this is likely to be one of the most exciting and happy days of your life, for your puppy, this will be the most scariest day of their life. Your puppy will need a lot of reassurance, guidance and patience over the next few days / weeks while they settle into their new environment and learn to trust and bond with your family.

Firstly, we recommend taking your puppy straight from the car to your garden to allow them the opportunity to go to the loo. Choose one spot in your garden that you will keep taking them back to while toilet training, the more that they scent that particular area with wee's and poo's, the more they will associate it with going to the toilet.

Only stay outside for a few minutes at most, give them very little eye contact or engagement, if they go to the toilet give them lots of praise and then go straight inside. Like mentioned above, some puppies hold their bladder when anxious, so if your puppy doesn't go to loo after a few minutes just head inside.

Once inside we would recommend feeding them a portion of their food (we will discuss quantities at handover) and some fresh water, once they have eaten take them straight outside again. From there on, the rule for toilet training for the next few days is toilet break opportunities every 30 minuets during the day. 

First 24 hours after bringing your puppy home:


Below is a list of things your puppy may do in the first 24 hours.

• Crying
• Barking
• Shivering
• Erratic breathing (when awake and asleep)
• Panting
• Clear runny nose
• Holding in bladder and bowels
• Not eating or drinking
• Clinging onto one member of the family
• Not allowing you to leave them in a room on their own
• Sleepless nights / not settling
• Toilet accidents in the home and crate
• Hesitant of new things inside or outside the home.

It’s a very scary time for a young puppy when they leave us. We have been all they have ever known and to be part of a litter and then suddenly not, can be very stressful. It is normal for a puppy to take days or even weeks to start to settle, so do expect sleepless nights and accidents in the house!


You are a wonderful family who will love and care for them dearly, but at first puppies won’t fully see that and will need time to learn how to trust you and their new environment. Give your puppy lots of reassurance, patience and love, but also set a good routine from the moment that your puppy arrives home. Dogs like routine, it makes them feel safe and they like to be able to anticipate what’s going to happen next.   

Please do read the section in your ‘puppy information folder’ about appropriate exercise. This is incredibly important!

First week after bringing your puppy home:


Below is a list of things your puppy may do, or continue to do, in the first week:

• Crying
• Barking
• Clinging onto one member of the family
• Not allowing you to leave them in a room on their own
• Sleepless nights
• Toilet accidents in the home and crate
• Little anxious or hesitant when meeting or encountering new things (places, objects, people, dogs or other animals)
• Stopping and starting when out walking - reluctant to walk and rather sit or be carried
• Jumping up and nipping.

Over the first week there will be a lot of change in your puppys life, not only will they be getting to grips with a new routine but they will be learning new tricks and taught boundaries.

Everything will be new and sometimes they may be a little hesitant at first until they realise that they aren't in any danger. At 12 / 13 weeks old their awareness is far greater than an 8 week old puppy.

They will start to form a strong bond with you and will look to you for protection, guidance, support and praise. Reinforce any positive behaviour with treats, strokes, cuddles and lots of silly noises!

You should have a good toilet routine going, whether your puppy always gets this right is another matter. Toilet training can take weeks and expect that there may be the odd accident even up to a year old.

If you have chosen to crate train, this should be is in full swing, your puppy may have started to get the hang of the crate a little by the end of the first week, but it’s still ‘very’ early days and sometimes they have a great night or two and then cry / bark like mad the next night. All of this is normal! Be consistent in your approach, and don’t go back! 

It is completely natural that they will want to spend every second with you, they are pack animals and would never choose to be on their own, but with that said, it is important that you train your puppy to be left alone for short periods from an early age so they don’t have separation anxiety in the future. Teaching them to stay in their crate for short periods in the day is the best way for this. Start by popping them into their crate for a couple of minutes a few times a day and slowly build up. Use the same concept for bed time crate training (we will talk more about this on handover) but offer them a better reward for being in the crate and don’t open the crate when they are barking. I personally have found day time crate training takes longer than night time crate training. I have other tips and tricks if you need more advice on this matter.

It’s completely natural for puppies to jump up and nip - this is how they play with their siblings and play fighting is common even in older dogs, but of course this is an undesirable behaviour for them to do to us and you must reinforce that it is unacceptable. Puppies have sharp teeth and their ‘playing’ can cause us pain! There will be advice on how to curb this behaviour in your ‘puppy information pack’ that you will take home with you on handover, but the most important thing is for the whole family to be firm and consistent.

Keep reinforcing walking to heel when out. You can also practice walking to heel in the home and also in your garden. Encourage them to walk nicely at your side or they can slack behind you a little, but do not allow them to walk in front of you.